We are committed to selling high quality products that you will enjoy using. But we appreciate that sometimes you may want to exchange or return something you have purchased. Carefully inspect your items for damage before using or installing them. It's a good idea to keep your receipt or order number as you may need it as proof of purchase. These can be found on your order confirmation or on the delivery packaging.

If you change your mind. Hassle-free return...

It is always our goal that you are satisfied with your purchase. If the product you purchased is not needed, please return it to the store (online store) in its original packaging and condition along with the itemized receipt or shipping documents for a full refund or exchange.

This policy does not apply to Extra Choice products, i.e. products that have been custom-made. This is in addition to your legal rights, see below for further details.

If there is an error with the product.

Within 30 days

Email us within 30 days to arrange a FREE pickup if your item has been delivered to your home.

We can offer you a replacement or repair or, if you wish, a refund. The products must be accompanied by proof of purchase**. Your legal rights, in particular the rights under the Consumer Rights Act 2015, remain unaffected.

After 30 days but within one year of purchase.

Send us an email info@ vertical-unit .com

We can usually repair a product for you. If we cannot offer a repair, we will give you a replacement product. The products must be accompanied by proof of purchase**. Again, this does not affect your legal rights.

If you have had the product for more than a year then contact us to discuss what we can do.

Consumer contracts (information, cancellation & additional costs) regulations

Subject to the Consumer Contracts (Information, Cancellation & Additional Costs) provisions, you have the right to cancel your order for any item purchased on this website for a full refund.

This does not apply to:

  • Goods and services where the price depends on fluctuations in the financial market and cannot be controlled by the trader.
  • Goods that are made to customer specifications or are clearly personalized.
  • Goods that may deteriorate or expire quickly.
  • Newspapers, magazines, periodicals, magazines
  • Sealed goods that are not suitable for return for health or hygiene reasons if unsealed after delivery.
  • Sealed audio or video recording or computer software that has been unsealed after delivery.
  • Goods that are inseparably mixed (by nature) with other items after delivery.
  • We are always committed to resolving issues directly with our customers and our teams are available to answer any questions you may have.

You can cancel your order at any time up to the end of a period of 14 days after taking delivery of the goods (or in the case of multiple orders, up to the last part of the order).

Please take care of the goods, we will be entitled to deduct an amount from the refund to reflect the loss in value of the goods delivered if the loss is the result of unnecessary handling of the goods by you.

When canceling, please make it clear that you are canceling within the terms of the consumer contracts (information, cancellation & additional costs).

You may cancel an order for services in the same way within 14 days of the date of purchase, unless the service commences earlier.

The rules on consumer contracts (information, cancellation and additional costs) do not apply to financial services.
If you have an internet ordering inquiry, please contact us.
Prices include VAT unless otherwise stated.

*This warranty applies ONLY to items purchased from Vertical Unit.

**Your order number can be found on your order confirmation or delivery packaging and is considered your proof of purchase.

***All days other than Saturdays, Sundays and public holidays.

Right of withdrawal

For sales contracts concluded off-premises and for distance selling contracts, with the exception of contracts for financial services, consumers have the following right of withdrawal.

(A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly outside their trade, business or profession.)

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party commissioned by you who is not a freight forwarder took possession of the last of the goods.

In order to exercise your right of withdrawal, you must inform us,

Vertical unit
Mugerenstrasse 72,
6330 Cham, Switzerland

by a clear explanation (e.g. a letter by post, fax or email) of your decision to withdraw from this contract. You can use the enclosed sample withdrawal form for this, but this is not absolutely necessary.

To meet the cancellation deadline, it is sufficient if you send the notification of your exercise of your right of cancellation before the deadline expires.

Consequences of revocation

If you cancel this contract, we will pay all payments received from you, including delivery costs (except for the additional costs incurred if you choose a mode of transport other than the cheapest standard delivery offered by us), immediately, at the latest However, fourteen days after the date on which we received notification of your cancellation of this contract. For this repayment we will use the same payment method as for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged a fee for this repayment.

We may refuse the refund until we have received the goods returned to us or until you have provided evidence of having sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately, but no later than fourteen days after the date on which you informed us of your cancellation of the contract. The deadline is deemed to have been met if you send the goods before the deadline of fourteen days has expired. You bear the direct costs for returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to a use of the goods other than what is necessary to check the condition, characteristics and functionality of the goods.

A notice:

Exclusion of the right of withdrawal

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

  • for the supply of goods which are not assembled and for which an individual choice or requirement by the consumer is decisive for their production, or which are obviously tailored to the personal needs of the consumer,
  • for the delivery of goods that are subject to rapid expiry or whose expiry date would be quickly exceeded,
  • for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery,
  • for the delivery of goods which, due to their nature, are inseparably mixed with other items after delivery,
  • for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which could not be delivered earlier than 30 days after the conclusion of the contract and the actual value of which depends on fluctuating market conditions over which the contractor has no influence,
  • to deliver audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery,
  • for the delivery of newspapers, magazines or magazines, with the exception of contracts for the conclusion of subscriptions.