When will my order be delivered?
We aim to deliver all orders within 3 business days. Bear in mind that if you’ve ordered a number of items, they could come in separate deliveries.
I have not received my delivery?
If the order does not arrive on the stated day please contact customer services. Please also check your email confirmation for possible separate delivery dates or carriers if you had multiple products in your order.
I have not received part of my order?
If the order has been sent in different parcels then the delivery note will detail the items you can expect to find inside. Please check the delivery notes from each part of the order to make sure you’re not missing anything. Bear in mind that if you’ve ordered a number of items, they could come in separate deliveries. If an item is missing, please contact us with the order number and details of the missing item’s. We will resolve the issue for you as quickly as we can.
Do I have to be there to sign for delivery?
Most items require a signature on deliver as we want to make sure your goods are delivered and received correctly. You can, if you prefer, specify a different delivery address when you order so your items go to your work, a neighbour, or another place where you can collect them.
Can I change my delivery address?
Usually your delivery address can be amended, however this will depend on the status of the order. If it has been shipped to the carrier and there are less than 48 hours to delivery, then it will not be possible to change. If you would like your order to be delivered to an alternative delivery address, please contact customer services.
Do you deliver to work addresses?
Yes, we can deliver to residential addresses or places of employment. If you would like delivery to your place of work you will need to ensure that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
Do you deliver overseas?